Terms and Conditions

Please read the following Terms and Conditions carefully.
By paying the Non refundable booking fee, you have acknowledged and agree to our Terms and Conditions.

Terms and Conditions

Design

  • Flourish Custom Cakes will send an invoice with all design information for your cake. Please throughly check the information is correct including but not limited to colours, size, servings and spelling. By paying the deposit you agree to the design as written in the invoice.
  • Every effort will be made by Flourish Custom Cakes to fulfil your order to your exact requirements. In rare circumstances Flourish Custom Cakes may need to alter the cake design slightly to accommodate decorations or adjust proportions to suit the size and style of the cake.
  • Any decorations provided by you will need to be delivered no later than 1 week before your event.
  • Fresh flowers can be provided by you however they need to meet food safety requirements. It is your responsibility to check your florist knows how to prepare these for you. If they are not properly prepared, Flourish Custom Cakes will not be able to add these to your cake.
  • Flourish Custom Cakes takes no responsibility for items, including fresh flowers added to our cakes after delivery/pick up. Insertion of fresh flowers (or any other non edible product) into the cake will lead to a reduced number of serves and may leave the cake inedible if proper food handling is not followed.  The client accepts all responsibility for the cake if this occurs.
  • Non edible materials will be made known to the client at the time of pick up/delivery.
    It is the client’s responsibility to ensure they are all removed before cutting and serving.

Payments

  • A $100 non-refundable booking fee is required to place your order. This fee reserves your date and allows us to begin work preparing your order.
  • Only when the deposit is paid will your date be secured and order confirmed.
  • The remainder of your balance is due 2 weeks prior to your event.
  • Without full payment, cakes will be unable to leave our premises.
  • Payments can be made via direct deposit or Credit Card.
  • When an order is placed within the 2 weeks, full payment is required at the time of ordering.

Changes to your order

  • All changes need to be in writing and confirmed by Flourish Custom Cakes.
  • Small changes to your order (colours etc) may be made up to 2 weeks before your event date.
  • Changes on a larger scale will need a minimum of 4 weeks notice.
  • Any changes to the original order is subject to approval by Flourish Custom Cakes and may require re quoting.

Pick up

Delivery is strongly recommended for all cakes 2 tier and above

Should you opt to collect the cake from our premises, please bear the following in mind:

  • If you or your representative elects to pick up and set up the cake, you assume all responsibility and liability for the handling of the cake once it leaves our premises.
  • Flourish Custom Cakes assumes no responsibility for any damage after collection.
  • Accepting the cake indicates that the cake has been collected in perfect condition.
  • Any call-outs to attempt to repair damage are charged at $50/hr plus travel

Cakes transported by you are done so at your own risk.

Cancellations

  • All deposits are forfeited if an order is cancelled
  • Changes to the date of your event are subject to availability and may incur a fee for items already purchased
  • If the order has been paid in full and Flourish Custom Cakes is notified more than 14 days prior to the event, then 50% will be refunded.

Problems and Complaints

  • If a product has not met your expectations – 

Please call as soon as possible and explain your complaint.

The cake will need to be returned for inspection no later than 2 days from the delivery date.

Please note that if you are unhappy with the look of the cake, it needs to be discussed at the time of drop off. Once the cake has been handed over, you have accepted it as is.

Flourish Custom Cakes reserves the right to use any image of a product made by us for publication at a later date

If you have any questions, Please feel free to email us via our contact page and we will get back to you as soon as possible.